Job Description

JOB TYPE: Part-time

JOB SUMMARY:

The Enrollment Agent is primarily responsible for contacting prospective students via phone, replying to incoming admissions email inquiries, providing superior customer service, and aiding in enrollment needs.

ESSENTIAL JOB FUNCTIONS:

The employee in this position will have the following essential job functions: Make phone calls to prospective students regarding application status, campaigns for events such as Preview Day, recruiting opportunities, etc. Provide excellent communication and customer service to prospective students and the Admissions office Serve as first line of contact for prospective students via incoming calls and emails Qualify leads to move through Admissions funnel to meet enrollment goals Serve prospective students through friendly, courteous, and informative phone calls and emails Give guidance to prospective students about SBTS and Boyce admissions process and recruiting events Provide detailed feedback on contacts made and keep detailed records via CRM Assist with on-campus and off-campus recruiting events Performs other duties as may be assigned by supervisor. QUALIFICATIONS: Must be available to work 25 - 28 hours per week Ability to portray seminary values and distinctive in writing, speaking, personal demeanor, and spiritual commitment Detail oriented and able to work at a fast pace Proven record of strong communication skills, leadership, ability to interact and engage people as well as view, discern, adjust, and respond appropriately to non-verbal communication cues Experience with sales, customer service and CRM system is preferred Evening hours are required for Preview Day events

EDUCATION:

The person in this position must have a bachelor's degree, preferably in Communications, Business or related area. REQUIRED MENTAL/PHYSICAL ABILITIES: Must be able to communicate effectively through verbal and written communication Must be able to make repetitive motions with wrists, hands and fingers Must be able to lift up to 35 lbs., be able to walk up and down stairs, and enter and exit all campus buildings unassisted Must demonstrate the ability to sit for extended periods of time Must be able to operate efficiently in a fast-paced and distracting work environment

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