Job Description

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

(1) Care Delivery

• Implementation of care models, that support clinic operations supported by guidelines and standards of practice at the ACU level
• Identification non-provider staff complement at the clinic/ACU 
• Review productivity data to identify potential revisions for staffing models
• Oversee and regularly analyze clinic workflow optimization for clerical functions that support clinical operations, including but not limited to; referral management, scheduling, lab reminders, fax management, facilitating provider letters, clerical staff interface with providers and call management.
• Pilot new care models to support UMMG goals in striving to achieve value-based care delivery to populations.
• Supports template editing with coordinated hand-off to contact center and/or supporting clerical teams to support rescheduling efforts

(2) ACU Operations

• Supervision and direction given to operational administrative teams and engagement in their professional development
• Oversees day-to-day operations of the clerical functions of the ACU
• Ensures regulatory compliance with CMS, JC, CLIA, and other regulatory agencies as applicable
• Leads onboarding of new support staff to the clinic
• Handles hiring/discipline and termination of clerical staff in their respective clinic
• Evaluates clinical support and admin staff in collaboration with the triad leadership team
• Provides feedback on operational issues involving providers in the ACU
• Manages routine operations (e.g., scheduling, referral management, template editing, etc.)
• Provides feedback/supervision/support/performance evaluation of assigned ACU staff
• Develop and oversee efforts to recognize and incentivize staff excellence
• Identify opportunities for quality improvement, and carry forward quality improvement, in all areas of ACU operations

(3) Collaboration with Centralized Support Services

• Collaborate with IT and Cadence for required support services at the ACU level
• Works regularly with support services functions to ensure operational goals are met

(4) Patient Care

• Develop and oversee policies to ensure patient satisfaction including analysis of patient and family feedback and corresponding action plan development and implementation
• Address and follow-through with patient/family feedback and complaints including implementation and ongoing evaluation of appropriate process improvements
• Oversee policies to ensure safety within the ACU (including physical structure, staff emergency readiness, etc.)
• Collaborate with Local CVC Triad to review incident reports and ensure appropriate follow-up

(5) Clinical Performance 

• Establish performance goals with ACU in alignment with UMMG goals 
• Resolves clerical and operational problems at the ACU level

(6) Operational and Financial Performance

• Communicate performance metrics regularly staff in the clinic
• Support Administrative manager in the monitoring of operational and financial performance metrics at the ACU level
• In collaboration with triad leadership, establish ACU level financial plan for upcoming year
• Prepare, monitor, manage billing and other fiscal activities including the monitoring of charges and collections, charge reconciliation, monitor and reduce write offs due to lack of prior auths/billing limits and initiate corrective action when require

(7) Core Responsibilities

• Regularly review ACU processes to ensure on-going compliance with institutional goals, objectives, policies, standards and guidelines
• Evaluates supporting function operations, identifying areas for improvement 
• Identify, communicate, share, and present operational, performance, and best practices to providers, staff, and leadership
• Attend and provide leadership within the ACU Leadership and Site Leadership Meetings
• Foster a collaborative environment by nurturing team-based care in a positive collegial and professional manner.
• Develop and communicate interpretation of Michigan Medicine/UMMG/ACS policies to staff, faculty and outside agencies/groups as needed
• Participate actively and provide data, action planning and other administrative leadership at weekly and monthly meetings.

• Associate's degree in a related health science or an equivalent combination of education and
  experience is necessary. Associate's degree in a related health science or an equivalent combination of education and experience is necessary.
• 3 or more years of work equivalent experience in ambulatory care setting
• Demonstrated ability to facilitate teamwork necessary to leverage day to day operations

• Prior supervisory experience is preferred. 
• Knowledge of the University of Michigan policies and procedures. 
• Template grid management experience
• Effective communication, interpersonal and conflict management skills
• Demonstrated skill in effective change management
• Demonstrated ability to facilitate teamwork necessary to leverage day to day operations

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.

About University of Michigan - Ann Arbor

A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.

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