Job Description

Position Summary:

The Audio-Visual Technician within the Jones Graduate School of Business supports the delivery of multimedia technical support for classrooms, events, conferences, meetings, etc. This position is expected to provide consistent excellent customer service to Rice Business faculty, staff, and students. The AV Tech is responsible for setting up, installing, operating, testing, and troubleshooting computer hardware, software, audio and video equipment. In addition, this position will ensure all software is promptly updated and managed. The AV Tech is part of a team of "first responders" for AV-related issues or extenuating multimedia circumstances within all Rice Business facilities, both existing and planned. This position is responsible for supporting Rice Business stakeholders and other system users in the general use of instructional technologies and providing technical assistance to users as problems occur.

Special Instructions:

Will be required to carry a cell phone and be reachable during off hours as determined by leadership, as flexibility is required.

Workplace Requirements

• On campus position: This position is exclusively on-site, necessitating all duties to be performed in-person at all Rice Business facilities working a 4/10 schedule. Per Rice policy 440 , work arrangements may be subject to change.
• This role is classified as an essential position, requiring on-site presence to effectively carry out its vital functions. Hours may vary depending on specific job assignments. Weekend work is required.

Minimum Requirements:

• High School Diploma or equivalent
  • In lieu of the education requirement, additional related experience, above and beyond what is required, on an equivalent year-for-year basis may be substituted.
• 2 years of professional experience
  • In lieu of the experience requirement, additional related education, above and beyond what is required, on an equivalent year-for-year basis may be substituted.

Skills

• Proficient in the operation of a variety of audio, visual, and other multimedia equipment, components, and applications
• Ability to troubleshoot multimedia equipment and system configuration issues.
• Organizational skills and the ability to prioritize work assignments.
• Strong communication skills - verbal, written, and interpersonal
• Excellent customer service skills

Essential Functions

• Set up, manage and maintain the technical equipment (including microphones, speakers, video screens, projectors, video monitors, recording equipment, sound and mixing boards and related electronic equipment) for events, classes, meetings, conferences, presentation, videos, etc.
• Prepare Rice Business spaces/offices/ rooms with proper equipment for specific events
• Ensure all the audio-visual presentations and equipment run smoothly
• Troubleshoot any AV-related issues as they arise within all Rice Business facilities
• Help maintain a catalog of equipment and supply inventories
• Aid and instruction others to operate the equipment
• Assist in determining technology requirements and limitations, budget, registration requirements, and target audience (e.g. webinars, webcasts, asynchronous/synchronous courses, podcasts, online meetings, etc.)
• Provide support for live presentations, recordings, and webinar programs
• May also create and edit videos, provide visual graphics, audio tracks, and lighting
• May be required to repair equipment
• Performs all other duties as assigned

Preferences:

• Experience and familiarity with Rice University software systems and Creston programming
• Professional experience providing technical AV support in a higher education setting.
• Soldering and termination experience are encouraged.
• Ability to diagnose common system configuration problems
• Familiarity with Android, Apple, and Windows devices
• Significant understanding of signal flow digital and audio
• Strong technical knowledge of Windows 10, Windows 11, Office365 and Active Directory
• Team-oriented and able to work in a collaborative environment with a balance between self-motivation and working independently with minimal supervision.
• Ability to navigate change and work effectively in a fast-paced environment.
• Strong analytical and problem-solving skills.

Rice University HR | Benefits:

Rice Mission and Values: Mission and Values | Rice University

Rice University is an Equal Opportunity Employer committed to diversity at all levels. It considers for employment qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national or ethnic origin, genetic information, disability, or protected veteran status.

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