Hotel Reservation / Call Center Agents
Hotel Reservation / Call Center Agents support our Golden Nugget Hotels and Casinos. This position is centered out of the Golden Nugget Casino and Hotel in Laughlin, Nevada but could be a formal work from home position. Work from Home will be done upon satisfactory completion of on-site training.
Responsibilities:Answer all incoming calls in a friendly, energetic and efficient manner.
Answer all incoming calls for all Golden Nugget properties.
Provide guests with information concerning the hotel amenities and services.
Obtain the necessary information from guest and utilize Casino Marketing Place (CMP) and Lodging Management System (LMS) to input reservations.
Suggest relevant upsells and convert calls into reservations.
Effective in following and achieving department sales goals.
Knowledgeable on options offered by the hotels and upsell those options. Willing to learn as options change.
The ideal candidate will have at least one (1) year of experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.
Exceptional Customer Service skills are essential for this position.
Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once in a fast-paced environment.
Detail-oriented, energetic and self-motivated, able to type efficiently and accurately at a rate of 30 WPM.
A speed-test will be required to confirm at-home capability. 30mbps minimum download speed is required.
Experience with LMS/AS-400 is required.
Intermediate computer skills required, i.e. Web Browsing, Email, Typing
MS Outlook, Excel and Word
What we offer you:
Multiple benefit plans to suit your needs
Paid Time Off
401K
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Community volunteer opportunities
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
Local beer. Live music. Big impact.Pints for Parks is backand its bigger and better than ever. Join us on the last Thursday of each month this summer for a series of brewery takeovers where $1 from every pint supports The Parks Alliance of Indianapolis and the parks...
Description About the role: Gartner for CISOs (G4CISO) is an executive-level advisory service within the broader Gartner Executive Technology Services Product Suite that delivers expert insights and guidance tailored to each clients context and most critical information...
Description Our client is seeking a talented entry level Accounting Clerk who can provide accounting and clerical assistance to their... ...immediately. We are open to seeing recent graduates with little to no experience for this role as training will be provided!+ Maintaining...
...ABOUT THE ROLE Were looking for a driven, highly organized Project Manager to lead and oversee the full lifecycle of our publishing and media projects. Youll manage a wide range of creative timelinesjuggling book production, illustration schedules, writing...
...mile philosophy to fulfill our Long Haul Tractor Trailer Delivery Driver role.The Long-Haul Tractor Trailer Driver is responsible for... ...service and communication skills. Ability to use road maps, smart phones, and GPS devices. Ability to work effectively...