Job Description
Customer Support Representative
About Us
We're a rapidly growing field-service Software as a Service (SaaS) platform specializing in the portable sanitation and dumpster industries. Our mission is to redefine how hardworking business owners manage their operations. Our software streamlines job management, route optimization, inventory tracking, and billing automation—helping customers save time, stay organized, and get paid faster.
We take pride in being the go-to solution for an underserved industry, empowering our customers with tools that reduce stress and increase productivity.
Our core values guide everything we do:
Love Our Customers
Be Authentic
Care Deeply
Deliver Results
Keep it Fun
Here, you'll join a fast-paced, agile environment where we take our work seriously but know how to celebrate successes. We believe in growing together, staying authentic, and empowering each team member to make a meaningful impact.
About the Role
We're looking for a motivated and resourceful Customer Support Representative to join our team based in Denver, CO. In this role, you'll do much more than respond to tickets—you'll be a key partner in helping our customers succeed with our software. If you thrive in a fast-paced environment, enjoy solving problems, and are eager to grow, this could be the perfect opportunity for you.
What You'll Do
Provide Multichannel Support: Handle customer inquiries via email, phone, chat, and social media. You'll ensure every interaction is professional, empathetic, and efficient.
Solve Problems: Troubleshoot customer issues using tools like Zendesk, Jira, and Slack. You'll know when to escalate complex problems and will own the resolution process from start to finish.
Advocate for Customers: Listen to customer feedback and turn insights into actionable recommendations to improve our software and service.
Collaborate Across Teams: Partner with product, marketing, and sales teams to communicate customer challenges and contribute to enhancing our offerings.
Master Product Knowledge: Stay up-to-date on product updates and new features to effectively guide customers. Your initiative and curiosity will set you apart.
Leverage AI Tools: Use AI platforms to streamline workflows, assist customers, and improve processes. Experience with AI tools is a bonus.
Who You Are
Customer-Focused: You find satisfaction in helping others and exceeding their expectations.
Problem Solver: You're curious, creative, and determined to find solutions, viewing challenges as opportunities.
Strong Communicator: You excel at explaining complex ideas clearly and empathetically across various channels.
Tech-Savvy: Experience with tools like Zendesk, Jira, and Slack is a major plus. If you're comfortable learning new software, even better!
Adaptable: You thrive in dynamic environments, juggle tasks efficiently, and stay flexible when priorities shift.
AI-Friendly: Familiarity with AI tools or platforms is a plus; we value forward-thinkers who embrace innovation.
Compensation
Base Salary: $50,000 - $70,000 (commensurate with experience)
Benefits and Perks
Flexible Open-Time Off Policy with 12 Company Holidays
Medical, Dental, and Vision Insurance
401(k) with Employer Match
Weekly Lunches and Stocked Kitchen
Dog-Friendly Office Environment
Casual Office Atmosphere
Regular Team Events and Happy Hours
How to Apply
If you're ready to bring your energy, skills, and passion for customer success to a dynamic, growing company, we want to hear from you! Apply today and let us know how you'll make an impact.
We're committed to equal opportunity and celebrate diversity in our workplace. We welcome applicants of all backgrounds, regardless of race, color, age, ancestry, religion, gender, gender identity, parental or pregnancy status, sexual orientation, marital status, citizenship, national origin, disability, or veteran status.
Employment Type: Full-Time
Salary: $ 50,000.00 70,000.00 Per Year
Job Tags
Holiday work, Full time, Casual work, Flexible hours,