Job Description
Customer Support Representative
Role Overview
We are looking for a motivated and resourceful Customer Support Representative to join our growing team. In this role, you will do more than just answer support tickets—you'll be a key player in helping our customers succeed with our software. If you thrive in a fast-paced environment, enjoy solving problems, and are eager to learn and grow, this position is a perfect fit for you.
What You'll Be Doing
Multichannel Support: Manage customer inquiries via email, phone, chat, and social media. Every interaction matters, and you'll ensure they're handled with professionalism, empathy, and efficiency.
Problem Solving: Troubleshoot customer issues, using tools like Zendesk, Jira, and Slack. You'll know when to escalate complex problems and own the resolution process from start to finish.
Customer Advocacy: Listen to customers, understand their needs, and turn their feedback into actionable insights. You'll serve as their voice and help improve our offerings based on their experiences.
Collaboration: Work closely with product, marketing, and sales teams to communicate customer challenges and enhance our services.
Knowledge Mastery: Stay up to date with product updates and new features, ensuring you can guide customers effectively. Training will keep you sharp, but your curiosity and initiative will truly set you apart.
AI Utilization: Use AI tools to streamline workflows, assist customers, and improve processes. Experience with AI is a big plus.
Who You Are
We're looking for someone who is ready to make a meaningful impact right from the start. You are:
Service-Driven: You find satisfaction in helping others and delivering results that exceed expectations.
Proactive Problem Solver: You're curious, creative, and relentless when it comes to finding solutions. Challenges don't faze you—they motivate you.
Strong Communicator: Whether on the phone, in a chat, or over email, you communicate clearly, concisely, and with empathy.
Tech-Savvy: Familiarity with tools like Zendesk, Jira, and Slack is a plus. Comfortable learning and using new software? Even better!
Adaptable: You thrive in dynamic environments, juggle multiple tasks with ease, and quickly pivot when priorities shift.
AI-Friendly: Experience with AI tools or platforms is a bonus—we're always looking for ways to stay ahead of the curve.
Compensation & Benefits
Base Salary: $50,000 - $70,000 (based on experience)
Open-Time Off Policy with 12 company holidays
Medical, Dental, and Vision Insurance
401k with Employer Match
Weekly Lunches + Stocked Kitchen
Dog-Friendly Office
Casual Office Environment
Regular Company Events and Happy Hours
Ready to Apply?
If you're excited about helping others, working in a fast-paced environment, and making a tangible impact on customer success, we'd love to hear from you. Apply today and show us how you'll contribute to our team's success!
We are committed to equal opportunity for all, regardless of race, color, age, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, sexual orientation, marital status, citizenship, national origin, disability, or veteran status.
Employment Type: Full-Time
Salary: $ 50,000.00 70,000.00 Per Year
Job Tags
Holiday work, Full time, Casual work, Shift work,