Job Description

The Digital Governance Manager handles the end-to-end management of the review and approval process for all digital deliveries initiated within the CGW organization with focus on Citi Private Bank, Wealth @Work, CGW Investments, Banking and Lending, Citi Alliance and U.S Wealth. The Digital Governance Manager will be responsible to coordinate the Project Requirement Review Forum (PRRF) and the Digital Governance Forum (DGF), in addition to handling other critical end-to-end processes across the digital delivery lifecycle. This role will work closely with CGW Business Sponsors and Control Functions to ensure a disciplined approach to digital delivery approvals and ensure governance risk management requirements are met. The Digital Governance Manager stays abreast of risk developments across Citi and contributes to the directional strategy of establishing a sound delivery routine in alignment with Citi Product Approval requirements and associated Policies and Standards, including Citi's Risk Governance Framework and CGW Digital Delivery Procedure (CGWDDP). This role requires strong communication and diplomacy skills, ability to handle and manage diverse viewpoints and knowledge with respect to Risk and controls environment. The function of the role is critically important to help the Senior Management drive success in delivering a best-in-class digital delivery risk governance process. Responsibilities : Coordinating the Digital Governance Forum (DGF) for Private Bank & US Wealth, namely: assessing if the product deliveries are in scope for the Digital Delivery Procedures, scheduling the projects for discussion in the DGF, tracking closure of all the actions items and/or approvals and ensuring adherence to all the requirements of the CGW Digital Delivery Procedures. Engaging closely with the key stakeholders to review the initiatives, ensure that the initiatives are ready to be discussed in the forum and address queries specific to the CGWDDP process. Track and ensure timely closure of the action items discussed in the forum, follow-through for approvals and close looping of the action items. Facilitate internal stakeholder engagement across, Risk and Controls, and Independent Risk Management, as well as other second line of defense stakeholders, as appropriate. Drive adherence to the Digital Delivery Processes along with the control function members to identify and address key risks if any, escalate on a timely basis to ensure adherence to the Global/CGW Digital Delivery Procedures. Identify continuous process improvements and drive enhancement of digital operating procedures, relevant tools and operational models to enable efficient execution and oversight. Development Value : The position provides a unique vantage point to gain knowledge of the digital delivery development process and digital governance responsibilities. Significant amount of interaction with product teams, control functions subject matter experts and senior management - at the global, regional and country levels. Required Skills : Process, risk & controls, governance and solution oriented. Has good understanding of the Software Development lifecycle and the various controls in every stage (Planning, Design & Discovery, Development, Testing, Production, Post implementation monitoring/sustainability) Action-oriented, entrepreneurial, flexible, and innovative approach to operational management. Passion, humility, integrity, positive attitude, mission-driven and self-directed. Excellent influencing, facilitation and partnering skills with key stakeholders and Senior Management. Strategic and goal-oriented thinker; generates a vision, establishes direction, creates an atmosphere of trust, and encourages ongoing improvement. Strong interpersonal skills - including teamwork and organizational skills. Strong written and verbal communication skills; a persuasive and passionate communicator with excellent public speaking skills. Strong attention to detail and ability to multi-task. Ability to work under pressure, tight deadlines and with unexpected requirement changes. Education/Experience : Bachelor's/University degree 8-10 years' experience in risk & controls and governance, preferably in banking Effective verbal, written and negotiation skills Effective project management skills Effective influencing and relationship management skills Job Family Group: Technology Job Family: Business Analysis / Client Services Time Type: Full time Primary Location: Irving Texas United States Primary Location Salary Range: $110,890.00 - $166,340.00 Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment. #J-18808-Ljbffr

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