Job Description

General Manager 

Spark Car Wash Overview:

Spark Car Wash is a high-growth, institutionally backed express exterior car wash company serving the Northeast region. Our mission is to make car washing an energizing experience for everyone. We are focused on becoming the premier brand in the market by providing consistent excellence to our customers and an enriching environment to our employees. Spark is in the process of launching multiple new locations with a vision of becoming the largest chain in the market by 2027. 

We are a young, lively, ambitious team with a mission to give every car a clean owner and every employee a fulfilling career. You would be joining an innovative brand at the start of an exciting journey with lots of potential for growth.

Job Summary:

Your role is to provide a safe, fast, friendly experience to customers while ensuring a clean, well-maintained facility. The General Manager is responsible for all aspects of the site and operations, they should treat their wash like home and run it as if it was their own business. Our profit share bonus structure is only one of the ways we empower our General Managers. In addition, Spark’s team of car wash professionals will provide the support to ensure the General Mangers success.

What you’ll be doing:

• Develop and maintain a team that delivers a consistent experience in a timely manner
• Be the friendly face of Spark, offering customers a smile and prompt service
• Role model a culture of ownership, accountability, training, service, and cleanliness
• Identify opportunities to improve our customer service – we love hearing new ideas
• Understand the importance of profitability and the impact the correct decisions make on the customer, staff, and brand
• Ensure that the equipment is properly maintained so that the cars consistently come out with a mirror shine and smiles on the owner's faces
• Responsible for the life cycle of the associates to ensure a best-in-class team
• This list is not exhaustive, the General Manager is responsible for everything at their wash

Required Skills/Abilities:

• The General Manger position is a key role at Spark – you are the face of our brand. You will be good with people and have a real sense of pride in your work.
• Spark is a fast-paced, dynamic environment – we are looking for someone who can follow instructions but also work independently with a sense of timing.
• We’re looking for a candidate with great attention to detail – someone who can spot a problem quickly.
• Strong organizational, planning, and delegation skills to effectively lead teams to achieve business metrics and service standards.
• Superb communication skills, both written and verbal. Must be able to convey information clearly and effectively to both employees and customers.
• Demonstrate strong problem-solving skills.
• Must be dependable, reliable, responsible, flexible and patient.
• Possess great interpersonal skills, specifically the ability to actively listen and motivate associates.
• The position also requires the ability to read and comprehend moderately complex documents such as those related to chemicals, equipment, and safety manuals.
• Because we are growing, we are interested in candidates who also love to be curious, to learn, and to grow.

Education/Experience:

• High school diploma/GED preferred or equivalent combination of education and experience.
• At least 1 year in a supervisory experience role.
• Basic math skills.
• Basic computer skills.

Physical Requirements/Working Conditions:

• The position requires the ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as walking, standing, bending, stooping, and handling tools/materials as well as lifting up to 50 lbs.
• The position requires the ability to see details at close range (within a few feet of the observer).
• The General Manager position works in all types of weather conditions and requires an individual with availability to work a flexible schedule, including some evenings, weekends, and holidays.

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