Job Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:
• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

Job Description

The IT Change Manager will play a pivotal role in managing and overseeing all aspects of IT change management within the Office of Innovation and Technology. This position involves working collaboratively with various IT teams to ensure that changes to IT systems and infrastructure are implemented smoothly, with minimal disruption to the organization's operations. This role will be a key member of a larger team who will work in collaboration with stakeholders in both IT Operations and Information Security throughout the City of Philadelphia.

Essential Functions

• Implement and maintain the ITIL change management framework to ensure that all IT changes are properly documented, reviewed, approved, and executed.
• Develop comprehensive change plans, including risk assessments, impact analysis, and communication strategies for all proposed changes.
• Facilitate regular CAB meetings to assess and approve changes, ensuring the involvement of relevant stakeholders in the decision-making process.
• Maintain accurate and up-to-date records of all changes, including change requests, approvals, and post-implementation reviews.
• Identify and manage potential risks associated with changes, taking proactive measures to minimize service disruptions.
• Ensure clear and effective communication with stakeholders, including IT teams, business units, and senior management, regarding change-related activities.
• Monitor and enforce compliance with ITIL change management policies and procedures.
• Conduct post-implementation reviews to assess the success and impact of changes and make necessary adjustments for continuous improvement.
• Provide training and awareness programs for staff to ensure understanding and adherence to change management processes.
• Develop and report on key performance indicators (KPIs) related to change management effectiveness and efficiency.

Competencies, Knowledge, Skills and Abilities

• Proven experience in IT change management, with a minimum of 5 years in a similar role.
• Strong knowledge of ITIL principles and best practices.
• Excellent project management skills.
• Analytical thinking and problem-solving skills.
• Ability to work in a fast-paced and dynamic IT environment.

Qualifications

• Bachelor’s degree in information technology or related field
• ITIL certification (ITIL Expert or ITIL Master preferred).

Additional Information

Salary Range: $80,000 - $90,000

Important: To apply, candidates must provide a cover letter and resume.

Work Setting: in-person (onsite)

Discover the Perks of Being a City of Philadelphia Employee :
• We offer Comprehensive health coverage for employees and their eligible dependents
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.

Job Tags

Holiday work, Full time, Part time,

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